The Director of Operations is a senior leadership role within the organization. Together with the Director of Programs, the incumbent holds the decision-making authority for all aspects of the CVCDA’s operations.
The Director of Operations is responsible to advance, oversee and promote the CVCDA’s strategic vision and operations while serving as advocate and spokesperson.
The Director of Operations ensures that the CVCDA continues its tradition of high quality, family centred services which are responsive and connected to community.
The Director of Operations, in partnership with the Board of Directors, maintains current and long term financial viability of the organization.
Position
- Position: Director of Operations
- Program: Management/Administration
- Posting Date: May 8, 2026
- Posting Expiry Date: Open until position is filled
- Location: C.V. Child Development Association
- Status: Permanent full time
40.00 hours/week; 1.00 FTE - Position Start Date: ASAP
Wage
- Salary Range: $100,000-$115,000.
DUTIES & RESPONSIBILITIES
Leadership
The Director of Operations:
- Serves as manager, spokesperson and fundraising representative for an annual budget of over four million dollars;
- Co-leads the organization while effectively collaborating and maximizing the individual and collective expertise of board members, staff, and volunteers;
- Maintains a healthy partnership and effective communication with the Board of Directors, community partners and the staff to improve all aspects of operations.
- Supervises Administrative and Facilities Leads.
Board Relations
The Director of Operations:
- Assists the Board Chair in preparing meeting agendas, and other tasks to assist and ensure efficient and effective Board meetings and communications;
- Assists the Board in helping to identify community leaders to join the Board;
- Works with and supports all Board Committees.
- Presents clear and transparent operating results, projections and annual budgets for Board approval.
Operations and Finances
The Director of Operations:
- Oversees all aspects of finance and operations in the organization.
- Oversees and guides the work of contracted MNP financial team and in-house financial staff.
- Prepares annual operating budgets.
- Monitors financial statements monthly.
- Coordinates and leads the annual audit process, liaises with external auditors and the finance committee of the Board of Directors.
- Oversees all payroll functions to ensure that employees are paid in a timely and accurate manner.
- Ensures that all aspects of organizational operations adhere to the CARF accreditation standards.
- Manages the ongoing accreditation process culminating in the reaccreditation of the organization every three years.
- Develops with Board of Directors a capital plan, which includes goals for facility maintenance as well as expansion.
Service Delivery
The Director of Operations:
- With Director of Programs, ensures that all programs are providing high quality services that adhere to contract requirements, and accreditation standards.
- With Director of Programs, maintains relationships with program funders, in particular the Ministry of Children and Family Development and Community Living B.C.
- With Director of Programs, completes accurate financial and program reports for funders.
Human Resources
The Director of Operations:
- Leads human resource activities for the organization.
- Further develops the CVCDA’s human resources capacity, enhancing professional development, performance evaluation, training, and recruiting.
- Ensures that recruiting and orientation processes are consistent and streamlined.
- Monitors and updates employee policies as required.
- Is knowledgeable of the conditions in the collective agreements and interprets these for Board and staff members.
- Acts as the management representative in discussions with HSA stewards and Labour Relations officer.
- Acts as management representative on O H & S committee.
- Participates in employment interviews as required.
- Supervises HR support staff.
Community and Public Relations
The Director of Operations:
- With Communications and Marketing lead develops an annual communications plan for the organization and oversees its implementation.
- Makes public presentations to potential donors, government agencies and interested individuals on the work of the CVCDA.
- With the Board, creates and implements an annual fund raising plan.
- Participates in the planning and preparation for the CVCDA Annual Telethon.
- Acts as media spokesperson for the organization.
G. Accreditation
1. Support the Administration Program Lead and Executive Director in tasks related to the agency’s CARF Accreditation process, including preparation of documentation and adherence to quality standards.
H. Additional Responsibilities (as needed but not limited to)
- Carry out other related administrative duties as needed to support the smooth operation of the agency.
- Actively contribute to a respectful, collaborative, and family-centred workplace culture. • Provide cross-trained backup support to ensure continuity of essential functions during staff absences or peak periods (note: this is not a job-sharing role).
Qualifications
Qualifications
- A minimum of a Bachelors’ degree in a relevant discipline. Masters’ degree preferred.
- A minimum of five year’s management experience within a non-profit organization.
- Experience within a unionized environment.
- Extensive supervisory experience.
- Human resources and financial experience and knowledge in alignment with job duties.
- Experience in working with a Board of Directors.
Skills and Abilities
- Ability to work in a fast paced environment, meeting deadlines and managing a diverse workload
- Knowledge of generally accepted accounting principles
- Excellent interpersonal skills
- Excellent writing skills
- Ability to create a work environment that is inclusive and welcoming for all
- Public speaking skills
- Ability to encourage and maximize the capabilities of others.
Responsibilities
- Willingness to participate in agency community engagement activities such as the annual Telethon fundraiser and community engagement
- Vehicle that meets ICBC annual inspection standards, that can transport young children (booster and car seats provided), and valid BC Driver’s License
- A criminal record check will be required
- Will be required to obtain boosters as necessary and set out by agency policy
